Terms and Conditions
General Terms and Conditions when ordering from SupraMatic Inc.
If your Machine Doesn't Work:
If you believe your new espresso machine is not working properly please call us TOLL FREE at 1-877-Go-Latte (1-877-465-2883) MON-FRI 9am - 7pm EST. Please note that we test all machines prior to shipping. This is why you may find grounds residues inside the machine. If we can't determine the reason for the malfunction (if any), we will then give you instructions where to return the machine to and the procedures for its return for an immediate replacement or a refund.
Shipping Damage:
Please note that we insure all our shipments with UPS! Please inspect your package when you receive it from UPS. If you notice any damage from shipping (inspect the shipping box when you receive it for dents etc.) please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Please call UPS immediately at 1-800-742-5877 and report the damage. Make sure that you keep all packaging (boxes, shipping labels, etc...)as UPS will come to inspect the package. Please also call us to notify that your machine was damaged.
Shipping Charges, Duties and Taxes:
Please read Ordering Information for more details.
Our Returns Policy:
Please call our office within 15 days of shipment to let us know what you did not like about the machine to help us serve you better. We will not accept any returns without authorization. We will give you instructions as to where to return the machine.
A full refund is only warranted to unused machines and merchandise. We reserve the right to deduct our original shipping costs.
We reserve the right to a 5% restocking fee if machines are returned without a return authorization or have been used.
Please return your product via UPS and insure the shipment for its full value as you are liable for the shipment.
Securely pack items and seal the package. Attach From/To Labels to the package. Remove any other shipping labels.
Please retain a copy of the UPS receipt and tracking number, as this is your prove of shipment if the machine is lost or damaged.
Make sure you retain all original packaging and the machine is absolutely clean and NO WATER is inside (risk of freezing) before shipping.
You will be charged if you return the machine without all packaging and parts and are not returned in good condition. (this includes instruction booklets).
Returns to:
SupraMatic Inc.
1020 Brevik Place; Unit 2
Mississauga, Ontario
L4W 4N7 - Canada
(on east side of Tomken, one Block North of Matheson)
TOLL FREE 1-877-Go-Latte
Tel: 905-279-3666
Please note: We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure your package.
Upon receipt of your return, we'll promptly process it, and credit your account or refund you money. SupraMatic Inc. customers are encouraged to return products to us via UPS. Refunds for credit card or commercial account purchases will be credited to the original credit account number used at the time of purchase. Refunds of purchases made by personal or business check or money order will be made by check usually within 14 days after the return.
Most merchandise may be returned for exchange or refund for a period of 15 days from the date of our shipment to you. Merchandise must be returned in new and re-salable condition, in original cartons with original packing, accessories, guarantees and instructions and must be authorized by SupraMatic Inc. prior to shipment.
Product Warranties:
Some products sold by SupraMatic Inc. come with a limited warranty provided by a third-party manufacturer or vendor. All merchandise which does not include a warranty by the manufacturer, vendor, or SupraMatic Inc. is sold AS IS, without warranty. SupraMatic Inc. makes no other warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose with regard to the merchandise. Products which have been subject to misuse (including static discharge), neglect, accident or modification and are not capable of being tested are excluded from any warranty by SupraMatic Inc.. SupraMatic Inc. shall have no liability to customer or any other person or entity with respect to any liability, loss or damage arising out of or connected with the merchandise including, but limited to, any claim for incidental or consequential damages, regardless of any warranty included with the merchandise. Please refer to the manufacturer's or vendor's warranty included with the merchandise to determine the remedies available in the event of a defect in materials or workmanship.
Manufacturers' Warranties
Many specific products offered by SupraMatic Inc. are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be made available for inspection before sale. Call us for more detailed information.
Special Note
SupraMatic Inc. cannot be liable for pictorial or typographical inaccuracies. All product specifications which include dimensions, are subject to change without notice. Prices shown are cash prices in Canadian dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. We reserve the right to limit quantities.
Web-site Disclaimer
All information provided on this web-site is subject to change without notice. SupraMatic Inc. has made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, SupraMatic Inc. does not warrant the accuracy of information obtained from this web-site. All materials posted on this site are "as is" and without warranties express or implied. SupraMatic Inc. disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. SupraMatic Inc. does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers are free of viruses or other harmful components. SupraMatic Inc. does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.
Trademarks
This web-site contains SupraMatic Inc. and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web-site including copyright, trademarks, trade secrets and patent rights are reserved. Access to this web-site does not constitute a right to copy or use any of the intellectual property of SupraMatic Inc. or its suppliers.