A full refund
is only warranted to unused machines and merchandise. We reserve
the right to deduct our original shipping costs.
We reserve the right to a 5%
restocking fee if machines are returned without a return
authorization or have been used.
Please return your product via
UPS and insure the shipment for its full value as you are liable
for the shipment.
Securely pack items and seal the package. Attach
From/To Labels to the package. Remove any other shipping labels.
Please retain a copy of the
UPS receipt and tracking number, as this is your prove of
shipment if the machine is lost or damaged.
Make sure you retain all
original packaging and the machine is absolutely clean and NO
WATER is inside (risk of freezing) before shipping.
You will be charged if you
return the machine without all packaging and parts and are not
returned in good condition. (this includes instruction
1020 Brevik Place; Unit 2
L4W 4N7 - Canada
(on east side of Tomken, one Block
North of Matheson)
TOLL FREE 1-877-Go-Latte
Please note: We cannot accept collect
or postage-due return shipments, and are not responsible for
uninsured packages that are lost in transit. We strongly suggest
that you insure your package.
Upon receipt of your return, we'll promptly process
it, and credit your account or refund you money. SupraMatic Inc.
customers are encouraged to return products to us via UPS.
Refunds for credit card or commercial account purchases will be
credited to the original credit account number used at the time
of purchase. Refunds of purchases made by personal or business
check or money order will be made by check usually within 14
days after the return.
Most merchandise may be returned for exchange or
refund for a period of 15 days from the date of our shipment to
you. Merchandise must be returned in new and re-salable
condition, in original cartons with original packing,
accessories, guarantees and instructions and must be authorized
by SupraMatic Inc. prior to shipment.
Some products sold by SupraMatic Inc. come with a limited
warranty provided by a third-party manufacturer or vendor. All
merchandise which does not include a warranty by the
manufacturer, vendor, or SupraMatic Inc. is sold AS IS, without
warranty. SupraMatic Inc. makes no other warranties of any
kind, express or implied, including any warranty of
merchantability or fitness for a particular purpose with regard
to the merchandise. Products which have been subject to
misuse (including static discharge), neglect, accident or
modification and are not capable of being tested are excluded
from any warranty by SupraMatic Inc.. SupraMatic Inc. shall
have no liability to customer or any other person or entity with
respect to any liability, loss or damage arising out of or
connected with the merchandise including, but limited to, any
claim for incidental or consequential damages, regardless of any
warranty included with the merchandise. Please refer to the
manufacturer's or vendor's warranty included with the
merchandise to determine the remedies available in the event of
a defect in materials or workmanship.
Many specific products offered by SupraMatic Inc. are
covered by a manufacturer's warranty. A copy of a specific
warranty, where one is offered by a warrantor, will be made
available for inspection before sale. Call us for more detailed
SupraMatic Inc. cannot be liable for pictorial or
typographical inaccuracies. All product specifications which
include dimensions, are subject to change without notice. Prices
shown are cash prices in Canadian dollars and are subject to change
without notice. Shipping and Handling fees also are subject to
change without notice. We reserve the right to limit quantities.
All information provided on this web-site is subject to
change without notice. SupraMatic Inc. has made every effort to
make this web-site helpful and accurate. However, due to the
open nature of this web-site, and the potential for errors in
the storage and transmission of digital information, SupraMatic
Inc. does not warrant the accuracy of information obtained from
this web-site. All materials posted on this site are "as is" and
without warranties express or implied. SupraMatic Inc. disclaims
all warranties including the implied warranty of merchantability
and fitness for a particular purpose. SupraMatic Inc. does not
warrant that functions contained on this site will be
uninterrupted or error-free, that defects will be corrected, or
that this site or the servers are free of viruses or other
harmful components. SupraMatic Inc. does not warrant or
represent the use of the materials on this site in terms of
their correctness, accuracy, reliability, or otherwise.
This web-site contains SupraMatic Inc. and third-party
trademarks and service marks. All marks are the property of
their respective companies. All rights in the intellectual
property contained in this web-site including copyright,
trademarks, trade secrets and patent rights are reserved. Access
to this web-site does not constitute a right to copy or use any
of the intellectual property of SupraMatic Inc. or its